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Day One |
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8 - 8:30 a.m. |
Continental Breakfast
- Lobby, Rita Bass Trauma and EMS Education Institution
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8:30 a.m. |
Welcome
Sheri Eisert, Ph.D., Director, Health Services Research, Denver Health |
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8:30 - 10 a.m. |
Keynote Address:
Health Care System Transformation:
"Getting It Right: Perfecting the Patient Experience"
Patricia A. Gabow, M.D., Chief Executive Officer and Medical Director, Denver
Health |
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10:30 a.m. - Noon |
What healthcare can learn from The Toyota Way
Jeffrey Liker, Ph.D., Professor, Industrial and Operations Engineering and
Director, Japan Technology Management Program |
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Noon - 1 p.m. |
Box Lunch (provided)
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1:30 - 3 p.m.
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Applying Lean in Health Care: The Health Care System Experience
(discussion panel)
Panel Facilitator:
John Long, M.D., Director of Lean Concepts, LLC, and Member of the TWI Network
Panel Members:
Roger Gerard, Ph.D., Chief Learning Officer, ThedaCare
Michael Kaupa, JD, MBA, Senior Vice President, Lean Production, Park Nicollet
Institute
Christina Saint Martin, Administrative Director, Governance, Administration and
VMPS, Virginia Mason Medical Center
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3:00-3:30p.m.
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Break (snacks provided)
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3:30 - 5 p.m. |
The Physician Experience
(discussion panel)
Panel Facilitator:
Richard Albert, M.D., Director, Department of Medicine, Denver Health
Panel Members:
David Munch, M.D., Vice President, Chief Clinical and Quality Officer, Exempla
Lutheran Medical Center
Richard Wright, M.D., Director, Community Health Services, Denver Health
John Long, M.D., director of Lean Concepts, LLC, and Member of the TWI Network
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5:30 - 7 p.m. |
Reception (sponsored by Denver Health)
- Rita Bass Trauma and EMS Education Institute
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"You should submit wisdom to the company. If you don’t have any wisdom to contribute,
submit sweat. If nothing else, work hard and don’t sleep or resign" — Taiichi Ohno
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Days two and three will offer an in-depth training
of the lean tools and how they are applied in health care systems. Training will
be conducted by Simpler Consulting, Inc.
Each training session will include a case study presented by health care system
operational staff.
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Day Two |
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8 - 8:30 a.m. |
Continental Breakfast
- Lobby, Rita Bass Trauma and EMS Education Institution
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8:30 - Noon
(half hour break)
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1 ½ hour rotating Break out sessions
Standard Work-Fundamentals of Lean
Value Stream Mapping (Analysis)
Simpler Consulting, Inc.
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Noon - 1:30 p.m. |
Box Lunch (provided)
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1:30 - 3 p.m. |
Flow Simulation
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3:00-3:30p.m.
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Break (snacks provided)
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3:30 - 4:15 p.m. |
5S and Visual Workplace
Gwendolyn D. Galsworth, Ph.D.
Quality Methods International Inc.
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4:15 - 4:45 p.m. |
5S Case Study 1:
Administration
Mary Gillman
Asst. COO, Opers. Coord. CHS
5S Case Study 2:
Clinical
Linda Kaufman
Laboratory Manager |
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4:45 - 5 p.m. |
5S Question and Answer Session
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5:30 - 6:30 p.m. |
Tour of Denver Health
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Day Three |
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8 - 8:30 a.m. |
Continental Breakfast
- Lobby, Rita Bass Trauma and EMS Education Institution
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8:30 - 9:45 a.m. |
Information Technology, Lean and Redesign
(discussion panel)
Panel Facilitator:
Carol Cain, Ph.D., IT Portfolio Manager, Agency for Healthcare Research and Quality
(AHRQ)
Panel Members:
Jeff Cash, Vice President and Chief Information Officer, Mercy Medical Center
Christina Saint Martin, Administrative Director, Governance, Administration and
VMPS, Virginia Mason Medical Center
Andrew Steele, M.D., M.P.H., MSc, Director of Medical Informatics, Denver Health
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10 - 10:45 a.m. |
Denver Health Rapid Improvement Event out-brief by participants
Simpler Consulting, Inc.
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11 - 1:30 p.m. |
Rapid Improvement Event process, preparation, and support
Box lunch will be provided
Simpler Consulting, Inc.
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** FREE
**
Agency for
Healthcare Research
and Quality:
AHRQ-sponsored
Toolkit for
all attendees
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