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Denver Health MyChart

MyChart Helpdesk

Questions? For more information, contact our MyChart Customer Service Center Monday through Friday, 8 a.m. – 10 p.m.

MyChart Helpdesk will be available beginning April 9.

Phone: (303) 602-4380
Email: MyChart@dhha.org
https://mychart.denverhealth.org

Manage your care from anywhere with MyChart.

Denver Health  MyChart – part of the nationally recognized Epic electronic records system – is a secure online service that provides direct, anytime access to your or your family’s health information, and allows simple health care management from any smartphone or computer. MyChart is offered at no cost to Denver Health patients.

MyChart officially launched April 9, 2016, and is home to options you use regularly, such as Prescription Refill, Appointment Center, and Online Bill Pay. The new system allows us to provide the best possible care to our patients.

MyChart Features

Manage Appointments

  • Request, schedule or cancel an appointment online
  • Receive a reminder email three days before your appointment
  • View details of your past and upcoming appointments

Stay In Touch with Your Care Team

  • Communicate easily and securely with your health care providers to get answers to your medical questions

Pay Your Bill and Request a Prescription Refill

  • Pay your bill, set up a payment plan or update your health coverage
  • Refill or renew prescriptions, ask questions and get information on specific medications

View Your Personal Medical Information

  • Review your medications, immunizations, and medical history
  • Receive lab test and imaging results online as soon as they are available – no waiting for a phone call or letter
  • Review instructions provided by your doctor

Access Your Family’s Medical Records

Using MyChart

Denver Health MyChartIn order to use MyChart, you will need to have the activation code found on your enrollment letter, bill or the last page of your visit summary. If you do not have an activation code, you can request one online and set up an account using your your medical record number. If you do not know your medical record number, the help desk number will be operational as of April 9. You do not need an email address to use MyChart.

If you have a MyChart account with another health care organization, that account is separate and different from your MyChart account with Denver Health. Only information related to Denver Health visits will appear in your Denver Health MyChart account.

Sign Up for MyChart

Beginning April 9 there are two ways that you can sign up for MyChart:

1. Sign up at Denver Health

Staff can help you sign up for an account during your visit to Denver Health or a Denver Health clinic. You can also request instructions while at Denver Health. These instructions can be mailed or emailed to you.

2. Sign up online:

  1. Visit Denver Health MyChart
  2. Click on the orange “Sign Up Now” button on the right side of the page. You will need your activation code, which can be found on your enrollment letter, bill or the last page of your visit summary. (If you do not have an activation code OR your code no longer works, click on “Request Online.”)
  3. Follow the instructions to create an account.

Use MyChart on Your Smartphone

Access MyChart using your phone's web browser or by installing the MyChart App. In order to use the MyChart app, you will first need to sign up on a computer or through your phone’s web browser. You will then be able to create your username and password to log in on your smart phone or tablet using the MyChart app. To download the app:

  1. Search for the MyChart application in the Apple or Android app store. 
  2. When the results appear, select the MyChart Epic systems app.
  3. Click install. Once the app is downloaded, select Denver Health MyChart.
  4. Log in with your username and password to access your chart.

Use MyChart on Your Computer

To access your account online, visit Denver Health MyChart and go to the sign in area found at the top right of the page.

MyChart Frequently Asked Questions