Lean Academy Testimonials
- "Thank you for a great visit last week! Our staff was inspired and I am excited to see how Lean will help the Michael E. DeBakey VAMC and the Veterans of Texas."
-Mark Penner, systems redesign coordinator
- "The most educational and empowering non-clinical activity of residency thus far!"
-Dr. Tim Olsen, medical resident
- "The City and County of Denver has launched a progressive performance improvement initiative as envisioned by Mayor Hancock. The Lean methodology in place at Denver Health will be foundational to transforming Denver’s local Government and reinvigorating our citizen-focused culture of continuous learning. The City of Denver is leveraging Denver Health’s Lean Academy to launch our journey by training executives as well as process improvement facilitators. The hands-on Lean training from Denver Health will be the launching pad for how the City of Denver will make tangible operational improvements aimed at improving service levels while achieving efficiencies within our exciting Peak Performance initiative."
-Scotty Martin, manager, business process improvement
Denver Health Receives 2012 Peak Award
Denver Health was the recipient of the 2012 Peak Award granted by Rocky Mountain Performance Excellence. The Peak Award is described as the regional equivalent of the prestigious Malcolm Baldrige Quality Award, which recognizes organizations that achieve and sustain the highest national levels of patient safety and loyalty; patient outcomes; physician and staff satisfaction; revenue and market share; and community services.
Rocky Mountain Performance Excellence conducted an extensive review of applicants for the Peak Award, including a site visit, where surveyors interviewed patients, employees and volunteers. Denver Health is one of only two organizations in the region to achieve this level of performance.
2011 Shingo Bronze Medallion
In 2011, Denver Health received the Shingo Prize Bronze Medallion for Operational Excellence, becoming the first health care delivery organization to become a recipient. As part of the Jon M. Huntsman School of Business at Utah State University, the mission of The Shingo Prize is to create excellence in organizations through the application of universally-accepted principles of operational excellence and to empower people and transform organizational culture. "The award recipients have proven themselves as leaders in operational excellence and have challenged traditional paradigms to face competitive challenges in today's global economy," Bob Miller, executive director, The Shingo Prize.
2011 UHC Supply Chain Performance Excellence Award
Denver Health, the top performer among participating public hospitals, was presented with the 2011 University HealthSystem Consortium (UHC) Supply Chain Performance Excellence award by Jake Groenewold, UHC's senior vice president, Supply Chain, at the National Association of Public Hospitals and Health Systems’ September 2011 Conference in Washington, D.C. The hospital was recognized for excelling in the following five areas: Physician alignment and stewardship; Evidence-based evaluations; Innovative supply chain approaches; Focus on distribution and utilization processes; and Long-term commitment to continuous improvement. The hospital credits their Lean practices for their success in improving Denver Health's supply chain and receiving this award.