Our Orthopedic Success Stories
Our patients and our professional partners are pleased to share their experiences of working with the Orthopedic Experts here at Denver Health.
Sometimes its the routine care that leaves the biggest impression!
Hi Ortho Team at Denver Health,
Today I visited the Ortho clinic for knee concerns that I had. I was a typical patient in that I walked right past the number machine to the window. The clerk at the window was very nice in explaining that I needed a number that I would be called to the window in order. While I sat, I overheard a clerk speaking with patients, and watched as patients were being called on to come on in to be assisted. All were very pleasant and very friendly. My number was called, Patty (clerk) was extremely helpful and professional. She treated me very well and smiled the entire way through. I was then called to the back where I was instructed to change into shorts for the x rays, the RN or tech (I apologize, I am not sure) made light of the shorts and how they looked, trying to be up and funny. I appreciated it.
An x-ray tech called me in (I wish I had her name, she was GREAT!) and positioned me for the x rays explaining what she was doing and why. She was pleasant and apologetic for having to move me around so much to get the correct angle for the x ray. When she was done she put me back in the waiting area and wished me a good day.
I was then taken to a room by David, I assume an RN? He was phenomenal! Such a great bedside manner and really made me feel comfortable. He took the time to ask questions and even related some of my pain to himself and how he at times may have the same thing happen. He thanked me for coming to see them that day.
I was seen by Brian and Bjoern (I apologize if I misspelled any names) who were fantastic at speaking with me, asking questions to clarify and then gave great advice and info based on my x rays and what they saw and were feeling with my knees. The advice given as to what to do was most helpful, I truly appreciated the options and the care given by the docs. I felt that I have a much better understanding of what my concern is and how to approach it and what to do if it becomes worse. By far, this was a very good interaction, the service was great and the staff were to be commended!!! If I did not work for a hospital and was truly a new or outside patient, I would have been just as, if not even more impressed!
THANK YOU ORTHO CLINIC!!!!
"Best clinical follow-up I ever received"
"Dr. Ipaktchi: I've practiced Emergency Medicine for 32 years (31 in Greeley, 1 in Brighton) and that is the best clinical follow-up I ever received! Thank you very much for accepting and caring for [my patient.] I certainly look forward to sending other complex hand injuries to your service." -Dr. Frank Purdie
"My time under your care was exceptional"
"Dr. Stahel - Thank you so much for your skillful application of technology, your attentiveness and responsiveness. Notwithstanding the circumstances of my experience at Denver Health, my time under your care was exceptional.
I often work in and around hospitals with clients and I often take time to observe how people behave and interact. A certainty is that behavior at the delivery end of any enterprise is a direct reflection of the leadership people receive and the standards they are expected to attain. Your Orthopedics department, from residents to post-op caregivers, is bellweather for others to follow.
Your personal presence, availability and connectivity are striking and extraordinary in contrast to nearly all of my clients. Your interpersonal skills are singular and memorable. I've worked with hundreds of physicians as well as other business professionals and, as a patient; I've seen my share of physicians over the years. NEVER, has even one provided me with more personal attention and never have I seen the level of responsiveness that you deliver. In my jargon, you are the "Dr. Delightful" role model for the profession."