All DH employees, contractors, vendors, and other individuals using electronic messages (whether on a DH-owned device or on a personal device) to conduct DH business must comply with policy P-6.019. Failure to comply with the requirements and restrictions defined in the policy can result in corrective action up to, and including, termination. Electronic messages are considered correspondence and may be subject to public inspection per Colorado Open Records Act, C.R.S. § 24-72-200.1 et seq. ("CORA").
Protected Health Information (PHI) or Personally Identifiable Information (PII) must be protected by the highest level of security available.
Text messaging is inherently non-secure and noncompliant with HIPAA. While DH permits providers to utilize text messaging to communicate information with other providers, in compliance with HIPAA, text messages:
- Cannot include any identifiable patient information. This includes patient name, medical record number, or photographs with unique (identifiable) characteristics such as tattoos or rare injuries. Instead, the provider should call the recipient to communicate necessary identifiers and to verify receipt.
- Cannot include any sensitive information such as HIV status, mental health diagnoses, or drug or alcohol abuse treatment information.
- Cannot include any patient care orders.
- Cannot be used to direct patient care in any way.
If text messages received contains patient information they must be deleted from the mobile device as soon as possible.
For more information, read Policy & Procedure P-6.019 Electronic Messaging.
ATTENTION: Language assistance services, free of charge, are available to you. Call (303) 436-6666 or ext. 6-6666 from a hospital phone (TTY: 1 (800) 659-3656 or 711).
Denver Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Denver Health does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex, sexual orientation, gender identity or expression.
- Provides free aids and services to people with disabilities to communicate effectively with us, such as:
- Qualified sign language interpreters
- Written information in other formats (large print, audio, accessible electronic formats, other formats)
- Provides free language services to people whose primary language is not English, such as:
- Qualified interpreters
- Information written in other languages
If you need these services, contact Denver Health Patient Representatives at (303) 602-2915. If you believe that Denver Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
Denver Health Patient Representative, 504 Coordinator
777 Bannock Street, MC 0278
Denver, CO 80204
Telephone: (303) 602-2915
Fax: (303) 602-2915
You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Denver Health Patient Representative, 504 Coordinator, is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at
By mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue SW. Room 509F, HHH Building
Washington, DC 20201
1 (800) 868–1019
1 (800) 537–7697 (TDD)
Complaint forms are available at https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf
All content for this website has been created by the Denver Health and Hospital Authority (Denver Health) and is intended for informational purposes only. Although Denver Health attempts to keep this information as accurate as possible,
Denver Health makes no guarantees or warranties of any kind, express or implied, with respect to any information contained in this website.
The information contained on this website is not intended to be nor is it a substitute for professional medical advice. Use of this website is not intended to nor does it create a physician-patient or healthcare provider-patient relationship between Denver Health and the user. Always seek the advice of your physician or healthcare provider regarding a medical condition. Website visitors assume full responsibility for any actions taken on the basis of the information contained on this website and agree that Denver Health bears no responsibility for any claim, loss or damage caused through its use.
Since Denver Health has no legal obligation to update the information provided on this website, we cannot ensure that all information reflects current Denver Health status. Denver Health may make changes or improvements to this website at any time without notice or announcement.
Where appropriate, Denver Health has included links to locations such as our health partners, educational alliances and other informational sites. Denver Health has no control over the contents or administration of these sites, and makes no warranties, express or implied, or recommendations concerning the information contained on these sites.
Denver Health is firmly committed to maintaining the privacy of website visitors. Personal information is collected only when specifically submitted by the visitor, for example, when filling out an employment application. This information is sent only to the concerned parties within Denver Health, and is never shared with any other organizations.
For tracking purposes Denver Health collects statistical information on the number of website visitors, which parts of the website are viewed most frequently, etc. These statistics are collected only in aggregate form (i.e., no individual data is tracked) and are used only to aid us providing a website which meets the needs of our visitors. Again, this information is never shared with any other organizations.
Equal Opportunity Employer
Denver Health is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, marital status, age, national origin, handicap or veteran status in the provision of services or employment.
Contacting Denver Health
If you have any questions about this disclaimer or any other information contained on this website you can contact Denver Health Public Relations at email@example.com.
We invite and welcome conversation on the Denver Health social media pages. Your thoughts and opinions about our patient care and quality of service matters to us, and can help improve our healthcare and improve our patients’ lives. However, Denver Health maintains narrowly focused discussions on its website and social media for the limited purpose of Denver Health’s mission and interests rather than creating a public forum.
- Contain profanity, obscene or explicit material
- Seek to sell or promote a commercial product or service
- Are seeking to solicit patient health information from Denver Health patients
- Are spam
- Contain unlawful, hateful, threatening, abusive, harassing, libelous material/language or are discriminatory based on race, creed, color, age, religion, gender, marital status, national origin, disability, sexual orientation or political party (determined by the Marketing/Public Relations team) including links to such material
- Violate any law, promote the violation of any law, or encourage illegal activity
- Contain information that may compromise safety or security
- Appear to be made by a person masquerading as someone else
- Violate the privacy or security of Protected Health Information (PHI) or other confidential information that is not your own (this includes family, friends, and spouse)
- Contain copyrighted or plagiarized material belonging to someone else
- Campaign related material of any kind
We will block accounts immediately if we deem comments made that could be illegal, harmful or dangerous to persons, property, or Denver Health and its employees. Denver Health seeks genuine dialogue but will not accept comments that aim to inflict harm or damage on other individuals, business, or property.
We ask that you also remember that when you post a comment online, it is published for anyone to see. For your and your family’s privacy, consider carefully the amount of protected medical information linked to your name. Denver Health is not responsible for the information you choose to publish.