Denver Health MyChart

Watch this video to see how "Lydia," a Denver Health patient, took charge of her health care with the MyChart app.

MyChart is home to options you use regularly, such as Prescription Refill, Appointment Center, and Online Bill Pay. The new system allows us to provide the best possible care to our patients.

Sign Up for MyChart

There are two ways that you can sign up for MyChart:

Sign up online

Sign Up for MyChart Online

After navigating to the MyChart page, click on the “Sign Up Now” button on the right side of the page. You will need your activation code, which can be found on your enrollment letter, bill or the last page of your visit summary. (If you do not have an activation code OR your code no longer works, click on “Request Online.”)

Follow the instructions to create an account.

Sign up at Denver Health

Staff can help you sign up for an account during your visit to Denver Health or a Denver Health clinic. You can also request instructions while at Denver Health. These instructions can be mailed or emailed to you.

Este video muestra lo fácil que es para una paciente llamada “Lydia” programar o cambiar una cita, enviar y recibir mensajes de su médico, obtener resultados de laboratorio y mucho más, a cualquier hora del día y en cualquier lugar.

MyChart Features

Manage Appointments

  • Request, schedule or cancel an appointment online
  • Receive a reminder email three days before your appointment
  • View details of your past and upcoming appointments
  • To make an appointment by phone please call (303)-436-4949

Communicate with Your Care Team

  • Communicate easily and securely with your health care providers to get answers to your medical questions

Pay Your Bill and Request a Prescription Refill

  • Pay your bill, set up a payment plan or update your health coverage
  • Pay as a guest – pay your patient bill online even if you do not have a MyChart account set up
  • Refill or renew prescriptions, ask questions and get information on specific medications

View Your Personal Medical Information

  • Review your medications, immunizations, and medical history
  • Receive lab test and imaging results online as soon as they are available – no waiting for a phone call or letter
  • Review instructions provided by your doctor

Access Your Family’s Medical Records

Using MyChart

In order to use MyChart, you will need to have the activation code found on your enrollment letter, bill or the last page of your visit summary. If you do not have an activation code, you can request one online and set up an account using your medical record number. If you do not know your medical record number, the help desk number will be operational as of April 9. You do not need an email address to use MyChart.

If you have a MyChart account with another health care organization, that account is separate and different from your MyChart account with Denver Health. Only information related to Denver Health visits will appear in your Denver Health MyChart account.

Use MyChart on Your Smartphone

Access MyChart using your phone's web browser or by installing the MyChart App. In order to use the MyChart app, you will first need to sign up on a computer or through your phone’s web browser. You will then be able to create your username and password to log in on your smartphone or tablet using the MyChart app. To download the app:

  1. Search for the MyChart application in the Apple or Android app store.
  2. When the results appear, select the MyChart Epic systems app.
  3. Click install. Once the app is downloaded, select Denver Health MyChart.
  4. Log in with your username and password to access your chart.

Push Notifications – you can now receive reminders and alerts directly on your Apple or Android device.

Push notifications mychart app

Use MyChart on Your Computer

To access your account online, visit Denver Health MyChart and go to the sign in area found at the top right of the page.

MyChart Frequently Asked Questions

Who can use MyChart?

MyChart is free online portal available to all patients treated at a Denver Health location and family or guardians who are granted proxy access.

What is proxy access?

Access to a child’s or adult’s MyChart account can be granted to individuals who have authority to view that individual’s medical information. A proxy consent form must be completed in order to request proxy access.

Please note:

  • Under the age of 12: Parents/guardians will have full access to all aspects of the child’s MyChart account, including appointments, medications, test results and more.
  • Ages 12-18: If the parents/guardians previously had access to the minor’s account, they will be defaulted to demographics updates only of their minor’s account. This will occur on the minor’s birthday. The parent/guardian will have the option to receive full access at the child’s consent. This consent will need to be renewed each year on the day of or after the minor’s birthday. This minor will have full access to their own records through MyChart.
  • 18 years or older: Adults will need to request access to another adult’s record. There are various forms of access that will be defined in the request.

Forms to request or restrict access:

Do I need an email address to sign up for MyChart?

You do not need an email address to sign up for MyChart.

If you want to receive email notifications via MyChart, you will need to provide an email address and turn those notifications on.

Can I use MyChart on my phone?

Yes! Access MyChart using your phone's web browser or by installing the free MyChart App, available for both Android and Apple mobile devices.

In order to use the MyChart app, you will first need to sign up on a computer or through your phone’s web browser. You will then be able to create your username and password to log in on your smart phone or tablet using the MyChart app. To download the app:

  1. Search for the MyChart application in the Apple or Android app store.
  2. When the results appear, select the MyChart Epic system app.
  3. Click install. Once the app is downloaded, select Denver Health MyChart.
  4. Log in with your username and password to access your chart.

Is the MyChart app secure?

Yes, Security is a crucial component to the MyChart iPhone and Android apps, which uses the same bank-level security that is used for other sensitive data transferred via the Internet.


 

Do I need an activation code to sign up?

Yes. You must receive a Denver Health provided activation code, found in your enrollment letter, bill or on the last page of your visit summary, before you can successfully enroll in MyChart. If you do not have an activation code or your code no longer works, click on the orange “Sign Up Now” button and then click “Request Online.”



If I use MyChart to message my doctor, when can I expect a reply?

You can expect a reply from your health care provider within two business days.

Who should I contact for assistance with MyChart?

By Phone: Call our MyChart Customers Service Center, Monday – Friday, 8 a.m. – 10 p.m. at (303) 602-4380.

By Email: MyChart@dhha.org

Online: Visit https://mychart.denverhealth.org

What if I forgot my password?

You can reset your password online or the MyChart Customer Service Center can help you reset you password.

Phone: (303) 602-4380
Email: MyChart@dhha.org

 

 

What are shared notes and open notes?

After a visit or discussion with your doctor, nurse, or other medical provider, they write a note summarizing your care. The note becomes a part of your medical record and may contain:

  • A summary of what you told the doctor or nurse, also called a history
  • Findings from an exam, such as your blood pressure, weight, or how your lungs sounded
  • Lab, radiology, pathology, or other report or test results
  • Your doctor’s assessment or diagnosis of any medical conditions or symptoms, also called assessment or impressions
  • The treatment plan recommended by your doctor and discussed with you
  • Next steps, including upcoming tests, follow up appointments, or referrals

Where can I find them in MyChart?

You can navigate to the “Appointments and Visits” page to view the notes shared by clinicians. Shared
notes are only viewable via MyChart on the web and not your phone.

What are the benefits of reading the notes?

Patients who read their notes report that they:

  • Have a better understanding of their health and medical conditions
  • Can better recall and follow their care plan
  • Feel more in control of their health
  • Take better care of themselves
  • Do a better job taking their medications as prescribed
  • Can identify inaccuracies in the record and play a role in the safety of care
  • Feel comfortable sharing notes with care partners and others involved in their care
  • Can communicate more clearly, helping to strengthen the partnership between themselves and their health care team

What about prior notes, before open notes were implemented?

Since this is a new process, we are only releasing notes from September 25, 2019 forward. Notes that were written in the past are not included.

How can I get the most out of my notes?

Read your notes after a visit to review what was discussed, including the care plan, medication instructions and recommendations for follow up appointments or referrals.

If there are terms you don’t understand, look them up, or ask your nurse or doctor for reliable websites or other resources to learn more about your medical conditions. Use the note to make a “to do” list for yourself and take it to a visit with any clinician on your care team. You may decide to share your note with family, informal caregivers or others who are involved in your health. Sharing is a great way to help manage care and to make sure your entire care team is on the same page. When you read the note, it may trigger questions or remind you of additional information potentially important for your care. Try to take the appropriate action. Some issues can wait for a next visit; others are best addressed quickly.

What if I'm worried about what I might read?

Note reading may not be right for everyone. For some patients just knowing that the notes are available, if they ever want to read them or share them with a partner, is enough. If you’re nervous, it may be a good idea to start by reviewing a note with your doctor. You don’t need to read every note, but referring back to them, even occasionally, to remember what was discussed can help you feel more in control of your health care.

What can I do if my provider doesn't release my notes?

In general, you have a legal right to receive and review your medical records, including the notes. If the notes are not available online, you can always request a paper copy of your notes. Call the Denver Health operator for assistance in contacting our medical records department.

Why can't I see any notes or a specific note I expected to see?

  • The note may have been written before OpenNotes started
  • The doctor, nurse or other health care professional may not yet be sharing notes
  • The note may not be ready
    • After the note is written and approved electronically, it will become available
  • Your doctor or nurse may have chosen not to share this particular note
    • We encourage you to talk with the doctor or nurse to make sure you understand the reason for not making a particular note available

What if I have questions about the information in my note?

Because your note is part of your medical record, it may contain medical language, abbreviations or terminology that’s not so easy to understand. Viewing a list of medical abbreviations may help you with medical terms or diagnoses. If you have questions about your note, write them down so you can discuss them at your next appointment.

What should I do if I may have found an error in my note?

If it’s a serious issue, like a potential mistake that could affect your care immediately, contact the office of the health care provider who wrote the note and tell them about your concern. For other inaccuracies, be sure to write down the correction and bring it to your team’s attention so your records can be updated. Use your best judgment about small mistakes. If less immediate issues feel important, bring them up at your next visit.

How does this affect confidentiality and privcay?

Open notes do not change the confidential relationship you have with your health care team; only you and the care team directly involved in your care can access your note. What does change is your ability to share. With OpenNotes, it’s easier to share your medical information with a care partner, family  member or others, but only if you choose. You are in full control of who has access to your note in MyChart, which means you are in full control of your privacy.

Can people with proxy access read my notes?

Some patients allow other people to view and use their MyChart account by designating them as a proxy. If a patient has any type of “full access," then that proxy can read the clinical notes (both current and previously released notes).