The Denver Health NurseLine provides specialized nursing advice and triage for patients over the telephone. Registered Nurses are staffed 24 hours a day and 7 days a week and offer Medical Triage, Worker’s Compensation, and Rest Assured NurseLine Services. All three services provide telephone triage to determine the safest and most cost effective level of treatment.
The NurseLine uses triage software and clinical protocols developed by Drs. Barton Schmidt and David Thompson. Schmidt-Thompson guidelines are the “gold standard” for call centers. They provide the highest quality of clinical content and triage advice in the world for adults and pediatrics. The NurseLine meets URAC standards which ensure licensed individuals perform the clinical aspects of the triage and information is given confidentially and the medical advice is appropriate.