All DH employees, contractors, vendors, and other individuals using electronic messages (whether on a DH-owned device or on a personal device) to conduct DH business must comply with policy P-6.019. Failure to comply with the requirements and restrictions defined in the policy can result in corrective action up to, and including, termination. Electronic messages are considered correspondence and may be subject to public inspection per Colorado Open Records Act, C.R.S. § 24-72-200.1 et seq. ("CORA").

Protected Health Information (PHI) or Personally Identifiable Information (PII) must be protected by the highest level of security available.

Text messaging is inherently non-secure and noncompliant with HIPAA. While DH permits providers to utilize text messaging to communicate information with other providers, in compliance with HIPAA, text messages:

1. Cannot include any identifiable patient information. This includes patient name, medical record number, or photographs with unique (identifiable) characteristics such as tattoos or rare injuries. Instead, the provider should call the recipient to communicate necessary identifiers and to verify receipt.
2. Cannot include any sensitive information such as HIV status, mental health diagnoses, or drug or alcohol abuse treatment information.
3. Cannot include any patient care orders.
4. Cannot be used to direct patient care in any way. If text messages received contains patient information they must be deleted from the mobile device as soon as possible.

For more information, read Policy & Procedure P-6.019 Electronic Messaging.

ATTENTION: Language assistance services, free of charge, are available to you. Call (303) 436-6666 or ext. 6-6666 from a hospital phone (TTY: 1 (800) 659-3656 or 711).

Denver Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Denver Health does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex, sexual orientation, gender identity or expression.

Denver Health:

• Provides free aids and services to people with disabilities to communicate effectively with us, such as:
  • Qualified sign language interpreters
  • Written information in other formats (large print, audio, accessible electronic formats, other formats)
• Provides free language services to people whose primary language is not English, such as:
  • Qualified interpreters
  • Information written in other languages

If you need these services, contact Denver Health Patient Representatives at (303) 602-2915. If you believe that Denver Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:

Denver Health Patient Representative, 504 Coordinator 
777 Bannock Street, MC 0278 
Denver, CO 80204 
Telephone: (303) 602-2915 
Fax: (303) 602-2915

You can file a grievance in person or by mail, fax, or email. If you need help filing a grievance, the Denver Health Patient Representative, 504 Coordinator, is available to help you. You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights electronically through the Office for Civil Rights Complaint Portal, available at https://www.hhs.gov/civil-rights/filing-a-complaint/complaint-process/index.html.

By mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue SW. Room 509F, HHH Building 
Washington, DC 20201 
1 (800) 868–1019
1 (800) 537–7697 (TDD)

Complaint forms are available at https://ocrportal.hhs.gov/ocr/smartscreen/main.jsf

We invite and welcome conversation on the Denver Health social media pages. Your thoughts and opinions about our patient care and quality of service matters to us, and can help improve our healthcare and improve our patients’ lives. However, Denver Health maintains narrowly focused discussions on its website and social media for the limited purpose of Denver Health’s mission and interests rather than creating a public forum.

Denver Health’s social media pages (including but not limited to Facebook, Instagram, Twitter, LinkedIn and YouTube) are not public forums. With your participation, we ask that commenters adhere to our Terms of Use in order to have a respectful, open, authentic discussion. All comments are monitored, and Denver Health, in its sole discretion, reserves the right to remove or block commenters, comments, materials or posts when those comments, materials or posts do not promote a civil discussion or comply with Denver Health’s purpose for maintaining the social media site or:

1. Contain profanity, obscene or explicit material
2. Seek to sell or promote a commercial product or service
3. Are seeking to solicit patient health information from Denver Health patients
4. Are spam
5. Contain unlawful, hateful, threatening, abusive, harassing, libelous material/language or are discriminatory based on race, creed, color, age, religion, gender, marital status, national origin, disability, sexual orientation or political party (determined by the Marketing/Public Relations team) including links to such material
6. Violate any law, promote the violation of any law, or encourage illegal activity
7. Contain information that may compromise safety or security
8. Appear to be made by a person masquerading as someone else
9. Violate the privacy or security of Protected Health Information (PHI) or other confidential information that is not your own (this includes family, friends, and spouse)
10. Contain copyrighted or plagiarized material belonging to someone else
11. Campaign related material of any kind

We will block accounts immediately if we deem comments made that could be illegal, harmful or dangerous to persons, property, or Denver Health and its employees. Denver Health seeks genuine dialogue but will not accept comments that aim to inflict harm or damage on other individuals, business, or property.

We ask that you also remember that when you post a comment online, it is published for anyone to see. For your and your family’s privacy, consider carefully the amount of protected medical information linked to your name. Denver Health is not responsible for the information you choose to publish.

The Volunteer Patient Experience OMC Pathfinder is an ambassador for Denver Health, enhancing the visit experience for patients at our Outpatient Medical Center. Volunteers collaborate with the Information Desk staff to guide patients to their appointments, assist with wheelchairs, and address common questions or concerns.

Shift times: Monday through Friday (8 a.m. to 12 p.m., 12 p.m. to 4 p.m. and 2 p.m. to 6 p.m.)

The Volunteer Patient Experience Rounder brings joy and comfort to patients in our inpatient units. Volunteers visit door-to-door, offering companionship through walks, conversation, and games like board or card games.

Shift times: Sunday through Saturday (1 p.m. to 4 p.m. and 4 p.m. to 7 p.m.)

The Volunteer Patient Experience Cozy Cart provides comfort to patients across the hospital. Volunteers visit patient rooms, offering items like books, magazines, art supplies, blankets, and other essentials to help make a patient’s stay more comfortable.

Shift times: Monday through Thursday (1 p.m. to 4 p.m.) and Friday (10 a.m. to 12 p.m.)

The Volunteer Patient Experience Floater serves as a liaison between Pavilions A and L. Volunteers assist Volunteer Rounders with log entries, fulfill overnight patient requests, provide office support to Volunteer Services and the SICU, and help with Pathfinder tasks in the Outpatient Medical Center.

Shift times: Monday through Friday (9 a.m. to 1 p.m.)

The Volunteer Cancer Center Grant Clinic and Palliative Care Grant Clinic roles were created to support patients in identifying and securing grants that can help alleviate the financial challenges associated with their treatment. Volunteers in this role work with staff members to research available grant opportunities, guide patients through applications, provide step-by-step support and assist with technology.

Shift times: Monday through Friday (8 a.m. to 12 p.m. and 12 p.m. to 4 p.m.)

Shift times can be flexible

The Volunteer Child Life/Pediatric role supports our youngest patients and their families. Volunteers engage children in therapeutic play, maintain a welcoming environment, and assist the Child Life team with setting up patient rooms.

Shift times: Monday through Friday (9 a.m. to 1 p.m. and 2 p.m. to 6 p.m.) and some Saturdays (9 a.m. to 1 p.m.) 

The Volunteer Emergency Department role supports staff and helps ease stress in our fast-paced Level 1 Trauma Center. Volunteers act as concierges in the waiting area, restock supply carts, turn over empty rooms, and assist with the pediatric ED as needed.

Shift times: Sunday through Saturday (8 a.m. to 12 p.m., 12 p.m. to 4 p.m., 4 p.m. to 8 p.m. and 8 p.m. to 11:30 p.m.)

Pet Therapy

The Volunteer Pet Therapy role provides comfort and emotional support to patients, families, and staff by offering moments of joy and connection through visits with trained therapy animals. Volunteers help reduce stress, anxiety, pain, and isolation while promoting relaxation and communication. Volunteers must maintain certification and yearly registration by the Alliance of Therapy Dogs or Pet Partners.
Shift times: Sunday through Saturday (shift times can be flexible)
*To find out more about our Pet Therapy program or apply as a team, please click here.

Music Volunteers

Music Volunteers provide ongoing therapeutic sessions for patients. These volunteers enhance patients’ comfort and healing by providing soothing music in our health care setting.
Shift times: Sunday through Saturday (shift times can be flexible)
* Music Volunteers may need to provide proof of proficiency in their instrument. For one-time performance opportunities, click here.

Yoga Practitioners

The Volunteer Yoga Practitioner offers therapeutic yoga sessions for patients and staff across Denver Health. By promoting relaxation, stress relief, and overall wellness through mindful movement and breathing, volunteers enhance the hospital’s healing environment and support physical and mental well-being.
Shift Times: Monday through Saturday (shift times can be flexible)
* Volunteers must have a yoga certification