Billing, Insurance and Financial Assistance

Pay Your Bill Online

Denver Health offers patients a convenient, easy and secure way to pay bills online. With Denver Health MyChart, you can view and manage your current statements, and quickly pay your bills all from your smartphone or computer. Read our MyChart Explainer to learn how MyChart works to improve your care experience at Denver Health.

Physician and Facility Services Billing

For services rendered prior to April 9, 2016: To pay your bill for services rendered prior to April 9, please contact our Customer Service Department at (303) 602-2200 or 1 (866) 729-8447.

MyChart Online Bill Pay

For services rendered on and after April 9, 2016: Access the MyChart Online Bill Pay to make a payment quickly and securely 24 hours a day, 7 days a week, with a credit or debit card. Visa, MasterCard, Discover and American Express accepted. If this is your first time using MyChart, please locate the access code found on your bill and set up an account, or pay as a guest.

For questions about MyChart online bill pay, please call the MyChart Help Desk at (303) 602-4380.

Paperless Billing

With our new electronic medical record system, MyChart, you can save time while you save paper! By signing up for paperless billing you will be able to receive e-mails, text messages, billing letters and set up reminders to pay your account balance. For questions about MyChart paperless billing, please call the MyChart helpdesk at (303) 602-4380

Ambulance Services Billing

The service to pay online is not available at this time. Please call (888) 980-9121.

Patient Billing Department

The patient billing department is responsible for all hospital billing activities. They can discuss options available to pay your bill and answer questions.

For information about hospital charges and insurance company or health maintenance organization reimbursement rates, view the Colorado Hospital Price Report.

Billing Services and Questions

If you have questions about your bill, would like to set up a payment plan or are in need of financial counseling, our billing department is here to help. Please contact the Billing customer service department at (303) 602-2200 or (866) 729-8447.

Customer service representatives assist with establishing payment plans, can help customers understand costs and provide advice about the other financial options available.

For billing purposes, and for most of our services, Denver Health is considered a hospital-based provider, which means that Denver Health is required to bill for facility and provider charges. As a result, you will receive one bill that includes both provider and facility charges for your visit at Denver Health. (see ‘Understanding Your Denver Health Bill’ for details)

For information about hospital charges and insurance company or health maintenance organization reimbursement rates, visit the Colorado Hospital Price Report.

Understanding Your Denver Health Bill

Due to a new electronic record system implementation, for services rendered prior to April 9, 2016, you will receive a physician bill and a hospital (facility) bill. For services rendered on or after April 9, 2016, you will receive one bill that includes facility and physician charges.

Physician charges: Services and procedures performed by your doctor. For example, if you have an x-ray, the physician bill will include the doctor’s charges for the interpretation of that x-ray.

Facility charges: The costs of the operating room, services and supplies, and other overhead costs.

Depending on your insurance, out of pocket cost will vary. As Denver Health is hospital-based, some insurance companies view outpatient clinic visits as ‘outpatient hospital visits’ rather than as doctor’s office visits. Due to this processing, out of pocket cost may change based on your benefits.

Denver Health accepts multiple insurance plans, and your insurance company is billed directly for most services. All co-pays are due at the time of service.

Payment Options

Pay Your Bill Online

Pay Your Bill in Person, by Phone or Mail

  • On campus: Please visit the Cashier’s Office located on the first floor of the main hospital at 777 Bannock Street. Open Monday through Friday, 8 a.m. – 4:30 p.m.; closed major holidays, please view our Holiday Hours.
  • By phone: Billing customer service department at (303) 602-2200 or (866) 729-8447.
  • Mail your payment to: Denver Health, PO Box 5921, Denver, CO 80217.

Denver Health accepts the following types of payments:

  • Cash (on campus at the cashier’s office only)
  • Personal Check
  • Traveler’s Check
  • Money Order
  • VISA
  • MasterCard
  • American Express
  • Discover Card

Accepted Insurance Plans

For your convenience, Denver Health accepts a variety of Insurance plans.

Patient Financial Assistance and Enrollment Services

Denver Health offers patients a variety of charity care & financial assistance options, including financial counseling and Enrollment Services.