Filling, Refilling, and Renewing a Prescription

Filling a Prescription

Your provider will send the prescription to one of our Denver Health Outpatient Pharmacies. Our staff will begin the process of enrolling you in our specialty patient management program service that includes education about how and when to take your medication, how to manage potential side effects and ongoing clinical evaluation and support.

Denver Health Specialty Pharmacy’s patient management program is provided to you at no additional cost and your participation is completely voluntary. If you do not wish to participate in the patient management program, please call 303-602-8726 and ask to speak to the Specialty Pharmacy Service Team. Filling your prescription at one of the Denver Health Pharmacies is also optional. If you would like to use another specialty pharmacy, please call 303-602-8726 and ask to speak to the Specialty Pharmacy Service Team. We will help you with the transfer of your prescription.


Prescription Refills and Renewals

You may order refills by:

  • Stopping by the Denver Health Outpatient Medical Center Pharmacy at 660 N. Bannock St, Pavilion L on the 1st floor.
  • Calling our specialty team at 303-602-8726. When calling to request a refill, please allow seven (7) business days for our Denver Health Pharmacies to process and deliver your refill order.
  • Requesting prescription refills and renewals online through Denver Health MyChart*. One of our service team members will contact you to confirm receipt of your request and to provide you with a date and time when your prescription will be ready for pick up or when it will be delivered.

*MyChart is a secure online service that provides direct, anytime access to your or your family’s health information and allows simple health care management from any smartphone or computer. Read our MyChart Explainer to learn how MyChart works improve your care experience at Denver Health.

You can also check your order status by stopping by a Denver Health Pharmacy, calling our Specialty Pharmacy Service Team or using the MyChart online service.

If you have lost your medication or supplies, or if you need your prescription(s) in advance of travel, please call our service team and our staff will work with you and your insurance company to ensure that your medications are covered and that there is no lapse in therapy.