Visitor Information

Coronavirus Update

Due to the COVID-19 pandemic, visiting policies are subject to change. Click here for the latest visitor hours and visitor policies.

Visiting Patients at Denver Health

DH PatientEducation PatientFamilyVisiting

Visitors of all types play an active and essential role in a patient’s health care journey and across the continuum of care. Their presence in all healthcare settings supports the care team in the delivery of high-quality, patient-centric care.

Denver Health welcomes you to have friends and family of your choice visit you while you are in the hospital without regard to race, color, national origin, sex, sexual orientation, gender identity or expression, disability, or age

For the safety of our patients, providers and staff, most patients who are admitted to the hospital may have 2 visitors or support persons at a time.

Areas where TWO (2) visitors are allowed

  • At a time (i.e. visitors may switch out but only 2 visitors are allowed in the patient’s room at any time)
  • Per day (i.e. no switches allowed)
    • Adolescent Psych/Behavioral Health
    • Behavioral health – Adult inpatient: 4E, 4W, 5APediatric Acute Care and Critical Care Units
    • Pediatric Emergency Department and Urgent Care Center
    • Pediatric Outpatient surgery/procedure (Pavilion A and Pavilion L)Outpatient Surgery/Procedure waiting areas (Pavilion A and Pavilion L)

Areas where ONE (1) Visitor is allowed

 

Areas where there are no visitor restrictions

 

  • All of Denver Health's 10 community health centers, School-based Health Centers and five urgent care locations
  • Outpatient Medical Center (all clinics including Adult Urgent Care Center, surgery waiting area, GI lab and ancillary services)
  • Pavilion C Women's Care Clinic

Areas where visitor allowances for may be determined and made at the discretion of each location

  • Pavilion A: Lab and Radiology
  • Pavilion H: The Center for Occupational Safety and Health and all other public health clinics
  • Outpatient behavioral health

Visiting Hours

Visiting hours and rules may differ from unit to unit; please check with the nurse about specific hours and rules. If visiting during a holiday week, please be sure to review our clinic closures and holiday hours.

The Pavilion for Women and Children is a secure unit and all visitors must check in with the security guard on the first floor to be granted access to patient rooms.

Youth Visitors (14 years of age or younger)

Patients may bring youth visitors with them to outpatient clinic visits.

Special accommodations for youth visitors in the inpatient setting may be made at the discretion of a patient’s care team. All accommodations should be approved by the charge nurse. A responsible adult must always accompany youth visitors. Youth visitors may not be left alone with a patient or in any area at any time.

Patient Privacy

Following the enactment of the federal Health Insurance Portability and Accountability Act of 1996 (HIPAA) requirements governing patient privacy effective April 14, 2003, Denver Health must ask patients if they would like to be listed in the patient directory. If the patient chooses to opt out of the directory, Denver Health cannot release information about the patient or acknowledge whether he or she is a patient in the hospital.

If the patient has opted to be included in the directory, Denver Health can release only specific patient condition information to anyone, including media, who asks about the patient by name. If the patient is in no condition to respond as to whether they want to be listed in the patient directory, Denver Health will not list the patient in the directory to protect their privacy.

Regardless of how a person arrives at the hospital, conditions surrounding his/her illness or injuries, HIPAA requires the hospital to ensure patient's privacy.

Patient Information Desk

For information about a patient, please call 303-602-1240 between 7:00 a.m. - 9:00 p.m., Monday-Friday or 7:30 a.m. - 9:00 p.m. on weekends. During all other times, please call the main hospital number at 303-436-6000.

Hotels and Lodging for Visitors

Denver Health has contracted rates with six local hotels; these discounted rates are offered to our patients, patients’ families, contractors, guests to Denver Health, employees, and the family of employees. In addition to the contracted hotels, Denver Health has eight hotels that offer courtesy discounts for Denver Health. While we do not have a contract in place with them, a Denver Health discounted rate may be available. Rates and discounts are not negotiated by Denver Health, and are subject to availability and change without notice. View a list of participating hotels.