See an Urgent Care provider at a time and place that is convenient for you with Denver Health's Virtual Urgent Care. During your Virtual Urgent Care experience, you will meet with your provider, have your condition assessed, and be provided a treatment plan, all via video. Current Denver Health patients will also receive an after-visit summary in their MyChart account.
The service is available to individuals 18 years old and older in the state of Colorado. To schedule your telehealth video visit, use the links below.
Patients will be billed for using the Virtual Urgent Care service – please see the section below on Insurance, pricing and self-pay.
Denver Health is proud of its mission to provide excellent care for all. Denver Health Virtual Urgent Care is available for all, regardless of insurance status.
Schedule Your Telehealth Appointment Now
Adult Virtual Urgent Care for Current Patients (MyChart Users)
Denver Health MyChart users can now have a virtual urgent care visit with one of our expert providers and can sign up for an appointment 24 hours in advance. It’s easy and convenient to get the urgent care you need from the comfort of your home, using your smartphone, tablet or computer.
Adult Virtual Urgent Care and Telehealth for New Patients
New patients without a MyChart account can now schedule a Virtual Urgent Care appointment using our open scheduler or by setting up a MyChart account here.
Hours of operation
7 a.m. to 7 p.m. seven days a week (Please note that Adult Virtual Urgent Care services will be available starting at 8 a.m. on the last Wednesday of each month.)
How to Set Up An Adult Virtual Urgent Care Visit
You will need to have a smartphone, tablet or computer with a working camera, speakers and microphone. Your device will need to be connected to the Internet. You can schedule a telehealth appointment by going to denverhealth.org, searching for "Adult Virtual Urgent Care", scrolling to the section "Adult Urgent Care Open Scheduling for New Patients" and clicking on "Schedule an Appointment online." You can also schedule a telehealth appointment by logging in to your MyChart account and press the “Virtual Urgent Care” button to schedule an appointment. You will be asked to answer a few questions so that we can make sure a Virtual Urgent Care visit is right for you. You will then select a time for your Virtual Urgent Care visit and confirm your personal information, including your insurance details. When it’s time for your visit, both you and your provider will join a video conference call.
When Denver Health Adult Virtual Urgent Care is Not the Right Option
- If you think you have a severe, more life-threatening injury or illness, such as chest pain or difficulty breathing, please call 911 or go to the Emergency Department, as a telehealth appointment is not an option for traumatic situations
- If your condition requires tests, X-rays or other procedures, you should come to one of our three Urgent Care Centers
- If your condition is not urgent, please make an appointment to see your primary care physician. You can schedule an in-person or virtual primary care visit from the MyChart app, or by calling the appointment center at 303-436-4949.
- The Denver Health 24-hour Nurseline is also available and provided exclusively to Denver Health patients and the people of Denver. Our caring medical staff quickly provide medical assistance, care advice and help you know if you need to be seen right away by a doctor. Call the Nurseline at 303-739-1211.
Insurances Accepted and Affordable Self-Pay Options
We accept Medicare, Medicaid and most commercial insurance plans. After the visit, we will attempt to bill your insurance provider. If you are an established Denver Health patient and you have not changed your policy, your Virtual Urgent Care claim should be accepted by your insurance provider. Please check your policy for details and to understand whether you will be responsible for a co-pay. Please note that a successful video connection between you and the Virtual Urgent Care provider must be established during the visit to bill your insurance company.
If you don't have insurance or if your insurance doesn't cover Virtual Urgent Care, you will be invited to follow up with our Enrollment Services team. Enrollment services will discuss options with you which may include enrollment in Medicaid, Medicare or the Denver Health Financial Assistance Program (DFAP). A bill will be sent to you or your insurance company. The amount of financial assistance to which you are entitled, will be based on your income and other factors. Denver Health is proud of its mission to provide excellent care for all. Denver Health Virtual Urgent Care is available for all, and no one will be denied care.