Patient Relations

We welcome your feedback. To share a compliment or file a complaint about your experience at Denver Health, please email one of our Patient Advocates or call us at 303-602-2915 between 8:00 a.m. - 4:30 p.m., Monday - Friday. View Denver Health regulatory disclosures for more information regarding our policies.

Learn more about your rights and responsibilities as a patient of Denver Health. 

What do patient advocates do?

• Help patients understand and invoke their rights by:
  • Advocating for patient rights and needs;
  • Protecting confidentiality for patients and their families to ensure compliance with the Health Information Portability and Accountability Act (HIPAA); and
  • Advocating for people with disabilities to ensure compliance with the Americans with Disabilities Act.
• Ensure that patients are satisfied with their experience at Denver Health by:
  • Identifying opportunities for improvement;
  • Identifying innovations to improve the patient experience;
  • Assisting caregivers in meeting patient needs, expectations and concerns.
• Provide education tools to perfect the patient experience by:
  • Communicating Denver Health policies, procedures and services;
  • Educating staff on how to provide the best customer service possible; and
  • Serving as a resource for both patients and health care providers.

Additional Resources

You may also contact any of the following for assistance in resolving your concern:

1. If you have a concern about the quality of care that you or a family member has received, you may email Denver Health management.
2. Colorado Department of Public Health and Environment:
   4300 Cherry Creek Drive South, Denver, CO 80206
   Telephone: 303-692-2800
3. Quality Innovation Network (QIN)
   Toll free: 888-317-0891
   Website: http://www.keproqio.com
4. The Joint Commission:
   One Renaissance Boulevard, Oakbrook Terrace, IL 60181
   Telephone 800-994-6610
   Website: https://www.jointcommission.org/
5. Office for Civil Rights (for privacy-related and civil rights/non-discrimination-related complaints):
   999 18th Street, Suite 417, Denver, Co 80202
   Telephone: (303) 844-2024. TDD: (303) 844-3439
   Colorado Department of Regulatory Agencies (DORA):
   1560 Broadway, Suite 110, Denver, CO 80202
   Telephone: (303) 894-7855 Toll Free (800) 886-7675
   Website: https://dora.colorado.gov/